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Ready Steady Talk – Terms and Conditions

For Individuals and Families

Effective from 1st November 2025

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These Terms and Conditions set out the agreement between Ready Steady Talk and clients for all services provided. By continuing to use our services from 1st November 2025, parents/carers indicate that they have read, understood, and accepted these terms.

 

1. Initial Chat

  • A free initial chat (approx. 30 minutes) is always offered by phone.

  • The purpose of the chat is to discuss the support required, explain what the therapist can offer, and signpost alternative services if needed.

 

2. Fees

  • Initial Assessment: £210 is the standard fee. In some cases, further assessment may be necessary; this will be discussed on a case-by-case basis.

  • Therapy Sessions: £85 per 45-minute session (30 minutes with child + 15 minutes discussion with adult)

  • Review Sessions: £130 per 1-hour session (no paperwork)

  • Home/School Programmes: £95 per programme

  • EHCP Support: Fee dependent on the number of hours required

Fees are reviewed periodically and may be updated. The current version is always published on our website. Reporting associated with any service is included within the service fee.

 

3. Payment

  • Payment is by invoice at the end of each month.

  • Payment must be made within a maximum of 30 days; otherwise, additional fees may apply.

  • Late payment may also result in suspension of future sessions until payment is received.

 

4. Cancellation Policy

  • Appointments cancelled with less than 24 hours’ notice are charged in full.

  • Appointments cancelled with less than 48 hours’ notice are charged at 50% of the session fee.

  • If the therapist needs to cancel, notice will be given as soon as possible and alternative dates offered.

  • Travel costs may apply if the therapist has already travelled to the appointment location.

 

5. Travel Charges

  • Sessions outside the Salisbury Clinic are charged at 45p per mile (round trip) from:
    3 Endless Street, Salisbury, SP1 1DL.

 

6. Hours and Holidays

  • Normal appointments: Monday–Friday, 9:00–17:00.

  • Weekend or out-of-hours appointments may be available by special arrangement and may incur additional charges.

 

7. Personal Data

  • Personal data is handled in accordance with our Privacy Policy, which is available and kept up to date at www.readysteadytalk.co.uk.

 

8. Complaints

 

9. Safeguarding

  • If a safeguarding concern arises where a child may be at risk, Ready Steady Talk is legally obliged to share information with relevant professionals under the Children Act 2004.

  • More information: Working Together to Safeguard Children

 

10. Updates to Terms and Conditions

  • Ready Steady Talk may update these Terms and Conditions at any time.

  • The current version will always be available on our website.

  • Continuing to use services indicates agreement with the latest version.

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